Clients

Financial Services

RBC
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Strategic review and design for account opening and loan application for RoyalBank.com
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Strategic review and design loan application for RoyalBank.com
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Consulting in usability for RoyalBank.com
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Consulting for Integration of Business Intelligence solution E-metrics from Siebold
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Review of Business Banking process
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Review of BBTR (Business Banking Transaction Request) layout
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Design and implementation of simplified Business Banking Transaction Request system
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Review and optimization of compliance monitoring process
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Review and optimization of Fast track for Business loan application process for small business
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Review and optimization of risk analysis process
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Review and process optimization of the International Trade Center (ITC)
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Consulting for integration of Business Banking and Retail for small business loan (hybrid CSS platform)
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Increase the completion rate for our insurance quoting application by 14%.
It gave us a ROI of 10 to 1

National Bank of Canada
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Strategic Review and business analysis of the loan application system for retail.
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User Interface redesign of Online Banking:
– Retail Transaction Banking
– Business Transaction Banking
– Credit Card account opening
– Bank account opening
– Investment
– Mortgage
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Usability review for RVI system
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Review and process optimization for Banking process
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Integration of compliance monitoring solution for Business Banking

Desjardins
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Consulting in usability for Desjardins.com
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Implementation of the Cognitive approach for design
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Usability Testing and Redesign for Online Business Banking
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Usability testing and redesign of home page of desjardins.com
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Usability testing of Retail Online Banking
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Usability testing of Credit Card openning
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Integration of Business Banking solution

Financiere BNC
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Usability Testing and redesign of Online trading system

Montrusco
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Review and process optimization for the back-office and IT implementation


Energy

PG&E Corporation
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Design of a SCADA System for a Network Monitoring

Gaz Metro
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Integration of a SCADA system for Energy Management Center

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Design of a SCADA for Hydro Power Generation
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Implementation of the Cognitive approach for design
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Integration of SCADA system for Power Grid Management for CCR (Centre de Conduite du Réseau)
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Design of Power Generation Station Control Room
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Usability testing and redesign of the energy saving website
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Review and optimization for the maintenance for Power Generation Station


Public services

Bibliotheque Nationale du Québec
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Usability Testing of BNQ site

CSST
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Review and optimization of the IT development process
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Review and optimization of the IT helpdesk service
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Pilot of Cognitive approach for need analysis

Emploi Quebec
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Design of the user interfac of the online job search service

Ministere de la solidarit/ sociale
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Review and redesign of the debt collection system

SAAQ
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Training for user interface design


Telecommunications

Bell
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Usability testing and redesign of the Bell Canada invoice
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Review and redesign of the call center application
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Review and process optimization of the debt collection process
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Review and process optimization of the trouble management system

Tele-quebec
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Usability testing of the call center application

Telus
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Usability testing of the call center application


High Tech

Bain Ultra
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Interaction design of control

Cedrom
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Redesign of the new Eureka version

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Design of the Internet Medical Checkup application

nstein
Formally Alis Technologies
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Interaction design

Nortel
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Training and consulting for design of Network Management application

V1 Jets
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Design and implementation of a complete solution for Air Charter Booker


Internet

amazon
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Expert Review for Amazon Web Site

air canada
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Usability testing and user experience consulting

exfo
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Web Site redesign

Quebec Loisirs
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Web Site redesign

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Web Site redesign

UMQ

Union des municipalités du Québec
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Web Site redesign

© 2009 Cognitive Group