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Redesigned the mortgage adjudication system by reducing the number of screens from 50 to 2 and providing information needed for decision-making. |
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Recommended training procedure to help new employees quickly gain high level of adjudication expertise. |
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Simplified number of steps screens to complete the task for the back-office tracking software by reducing number of screens from 8 to 2. |
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Proposed optimized user interface for the client request application by reducing number of screens for data entry from 6 to 2 and providing all needed information for processing the file. |
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Recommended user interface improvements for the commercial lending operations. |
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Strategic review and design for account opening and loan application for RoyalBank.com |
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Strategic review and design loan application for RoyalBank.com |
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Consulting in usability for RoyalBank.com |
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Consulting for Integration of Business Intelligence solution E-metrics from Siebold |
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Review of Business Banking process |
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Review of BBTR (Business Banking Transaction Request) layout |
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Design and implementation of simplified Business Banking Transaction Request system |
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Review and optimization of compliance monitoring process |
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Review and optimization of Fast track for Business loan application process for small business |
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Review and optimization of risk analysis process |
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Review and process optimization of the International Trade Center (ITC) |
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Consulting for integration of Business Banking and Retail for small business loan (hybrid CSS platform) |
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Increase the completion rate for our insurance quoting application by 14%.
It gave us a ROI of 10 to 1 |
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Strategic Review and business analysis of the loan application system for retail. |
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User Interface redesign of Online Banking:
- Retail Transaction Banking
- Business Transaction Banking
- Credit Card account opening
- Bank account opening
- Investment
- Mortgage |
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Usability review for RVI system |
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Review and process optimization for Banking process |
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Integration of compliance monitoring solution for Business Banking |
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Consulting in usability for Desjardins.com |
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Implementation of the Cognitive approach for design |
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Usability Testing and Redesign for Online Business Banking |
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Usability testing and redesign of home page of Desjardins.com |
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Usability testing of Retail Online Banking |
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Usability testing of Credit Card opening |
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Integration of Business Banking solution |
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Usability Testing and redesign of Online trading system |
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Review and process optimization for the back-office and IT implementation |
