Web Usability

Online Account Opening

RBC customers now open more than 2,000 secondary accounts online each month with immediate access.

Online Trading

Our redesign reduces the number of steps to buy a stock form 32 to 7 (to be implemented).

Online Content for a Bank

The redesigned Housing Section of a Banking Site contains all the information necessary for 80% of inquiries.

Online Credit Check

The proposed design of the On-line credit application demonstrates it can be done with 4 pages instead of the current 24 pages.

Business Intelligence Portal

Cognitive Group helps the Royal Bank of Canada connect 1,500 staff to a multi-million dollar business intelligence portal.

User Experience

Quebec Worker Compensation Help Desk

We helped decrease the cost of departmental operations by $2 million per year and increase customer satisfaction to a 95%.

Commercial Lending

We simplified the required number of steps by more that 50% for preparing a commercial credit request.

Call Center Redesign

The new design reduces the number of screens from 400 to only 9 for 90% of all cases.

Power Plant Control

It reduces the number of screens by 50%, and the time to diagnose an alarm from 120 to 15 seconds.

Energy Transmission Control

The proposed new design reduces the number of screens from 4,000 to 750.

Control Room Design

We redesigned the whole control room of the Beauharnois Hydro Quebec Power Plant with a complete new panel and control desk.