| Before, it could take up to 200 actions
to set up a commercial transaction request.
Internal efforts to improve the system resulted
in disagreements between users, management, and
the developers.
Notice a tree structure which reflects the analyst
logic: |
After, only 25
to 55 actions are now required to complete the same
task.
Note: we filmed over 60 users to perform a complete
task analysis and process redesign.
Notice the completely different information organization.
The layout reflects the user task logic: |
