Sujet: Décision Illusion Cet entretien avec est à voit absolument (présenté à la conférence TED, publié en mai 2009) Les gens ont des illusions visuelles et cognitives (prise de décisions). Dans les illusions visuelles, on peu facilement démontrer les erreurs. Par exemple, on peu prendre des mesures pour vérifier si notre comparaison visuelle est juste. Les [...]
Situation The Quebec Worker Compensation Board (CSST) provides services to 3 million workers across the province of Quebec in Canada. The information technology department of the CSST was looking to improve the quality of their help desk. The Information Technology support service provides on-line technical support and maintains the CSST network infrastructure. There was indications [...]
When using a system, a tool, a software, I want to accomplish a goal, a task I expect the system to provide me the information and tools necessary for me to accomplish my task I want to be able to accomplish my task in the natural flown of my thinking: Search for information Look at [...]
Moody’s gave the best rating to PCAA in 2007. Desjardins lost 591 million because of PCAA in the last quarter of 2008. In 2009, Moody’s express warning on the Risk Management at Desjardins since they do not manage properly complex financial products such as the PCAA. It appears that overconfidence in Moody’s was one of [...]