Success Stories |
| Web Usability |
 |
On-line
Account Opening
RBC customers now open more than 2,000 secondary
accounts online each month with immediate access. |
|
On-line
Trading
Our redesign reduces the number of steps to buy
a stock form 32 to 7 (to be implemented). |
|
On-line
Content for a Bank
The redesigned Housing Section of a Banking Site
contains all the information necessary for 80%
of inquiries. |
|
On-line
Credit Check
The proposed design of the On-line credit application
demonstrates it can be done with 4 pages
instead of the current 24 pages.
|
|
Business
Intelligence Portal
Cognitive Group helps the Royal Bank of Canada connect
1,500 staff to a multi-million dollar business intelligence
portal. |
| |
|
| User Experience |
|
Quebec
Worker Compensation Help Desk
We
helped decrease the cost of departmental operations
by $2 million per year and increase customer satisfaction
to a 95%. |
|
Commercial
Lending
We simplified
the required number of steps by more that 50%
for preparing a commercial credit request.
|
|
Call
Center Redesign
The new design reduces the number of screens from
400 to only 9
for 90% of all cases. |
|
Power
Plant Control
It reduces the number of screens by 50%,
and the time to diagnose an alarm from 120
to 15 seconds. |
|
Energy
Transmission Control
The proposed new design reduces the number of screens
from 4,000 to 750. |
|
Control
Room Design
We redesigned the whole control room of the Beauharnois
Hydro Quebec Power Plant with a complete new panel
and control desk. |
