“The methodology and techniques used enabled us to solve problems that had existed for years. The solutions became the basis for innovation that could not have been envisioned in any other way.”

André Gascon, Hydro-Quebec

You want to

• Get facts about your operation, not opinions
• Have your team focus on the right goal
• Get solid information about system requirements

“There is no way you will get your team to agree on solutions unless you get them to agree on the problems.”
Francois Aubin CEO of Cognitive group

The difference

• Facts are gathered from observation in the field, not from interminable discussions in meeting rooms
• The cognitive approach puts employees at ease and makes them think out loud while they work, resulting in insight and accurate facts
• Ability to analyze the thinking process (cognitive task)
• Ability to gather subtle, non-verbal operations

Deliverable

• Facts and findings presented in easily understandable documents
• Quick Hits Report
• Action Plan

Time requirements

• Diagnostic: 1 to 2 weeks
• Review of process with multiple actors 2 to 6 weeks